REMOTE SUPPORT SERVICES
ProSys Consultants provides help desk services that save our clients both time and money!
Using our Remote Support capabilities one of our support staff can with your permission, see exactly what you’re seeing on your screen. They then have the ability to take control of the mouse and keyboard if required or simply guide you through the resolution of any problem. It’s like having one of our staff right to your desktop instantly.
Some of the services we provide using Remote capabilities include:
- Resolving any software problems your experiencing
- Installation of software or updates
- Tuning your software for better performance
- Personal Tutoring; showing you how to use a program feature that you are not familiar with
- Setting up backup schedules or restoring data you may have inadvertently deleted