We believe that it is critical for us to take the time to truly understand your business, goals and needs. This understanding allows our team to apply the knowledge and experience we have with software and technology to secure improvements in your business.
It all starts a complimentary assessment.
Review your current processes
Target the main areas for improvement
Establish goals and requirements
Implement an action plan
Monitor and update regularly
We like to be involved in every aspect of your business. That means identifying when your business needs assistance, not just when you ask for it. It's a partnership between our team and your business, so we can always achieve the best possible outcomes. How? Our team use structured implementation plans that clearly identify your requirements, established goals and how the software or technology will achieve the desired result.
This can be delivered through one-on-one sessions both on-site or remotely, via online videos or training documentation and through group training courses. Whatever the combination, it will always be delivered in a clear and friendly manner to ensure you truly understand the content and can build upon the knowledge with confidence.
Complete Cover - Support
Customer service and support is the heart of our business and we are passionate about keeping your business running smoothly. Our support desk aims to answer your questions, support your installation and proactive monitor and respond to your support needs.
To ensure your problems are solved with priority and attention, we a Premium Support Agreement (PSA). A PSA guarantees your business receives timely support from our most qualified staff.
As part of your PSA, you will receive several beneficial entitlements including:
Unlimited phone and email support from our Technical Support Department
A Yearly Software upgrade Service
Training course discounts
Resources - videos, documentation and procedures
We understand your time is valuable, so our support crew is always on hand Monday to Friday, 9am – 5pm Eastern Standard Time, except public holidays.